FAQ's - Andi's Skihotel from A - Z

  • 70's ROOM
    Listen to good oldies & chart music from the 70´s. Have a good drink & snack whilst enjoying the amazing mountain view.
  • ARRIVAL AND DEPARTURE
    We ask that you plan arriving between 1 and 9 p.m. Please check out of your room by 10:30 a.m. 
  • BABY CRIB
    The hotel provides a baby crib Euro 15,- per day
  • BANK/ATM
    Directly in the village are branches of the Raiffeisenbank, the next ATM is located in the main branch of the Skiworld or the Freudenhaus.
  • BEAUTY
    Relax and unwind, everything is possible in the neighboring beautysalons: "Elysium Beauty", "Salon Struwelgitte" or "Haarscharf bei Martina"
  • BATHROBES
    You will receive a free bathrobe and slippers. Just ask at Check-In if you need one.
  • BREAKFAST
    You can enjoy breakfast with us from 7:30 until 10 a.m.
  • CHILDREN
    Also the little ones are welcome with us. For price information please refer to the price list.
  • CREDIT CARDS
    We request that you pay either with your EC- or debit card, though of course we do also accept MasterCard and Visa.
  • CANCELLATIONS
    In the case of a fixed reservation, we charge the entire room rate for late arrival or early departure.
    In addition, the "General Terms and Conditions of the Hotel Industry"
  • DINNER
    In our 70's room we offer small snacks such as sandwiches, pizza, toast, soups. There are many restaurants close by.
  • DRINKS
    Drinks can be purchased at our hotel bar. Food and drinks you bring with you are only permitted up in your hotel room.
  • DOGS
    Dogs only by prior arrangement.
  • EATING OUT IN THE EVENING
    If you decide to go out in the evening, please take your room keycard with you: For security, the hotel doors are locked after 9 p.m.
  • GAS STATION
    The closest petrol stations are in Radstadt (about 20km) and Tweng (about 8km)
  • GARAGE
    Our underground car park is available for Euro 8, - per car / day.
  • GAMES
    Games are available in the restaurant for you to borrow. Please be sure to return them complete.
  • HOTEL BILL
    We ask you to pay your hotel bill by 17.30 on the evening before your departure. This saves you longer waiting times on the day of your departure.
  • INTERNET
    You enjoy free Internet access in the entire bar and reception areas as well as in your room.
  • KRALLINGER SKI SCHOOL
    Our own ski school here at the hotel. Bookings can be made at the reception desk. www.skischule-krallinger.at
  • LIFT TICKETS
    Available at the Plattenkarbahn or the Gamsleiten valley station.
  • MOBILE PHONE USE AT THE HOTEL
    We kindly request that you do not make phone calls in the restaurant or wellness areas.
  • MASSAGE & BEAUTY
    In the "Massage-Fachinstitut Christian Mayrhofer" or at "Beauty Farm Elysium"
  • MESSAGES AND POST
    Any post you receive will be held for you at the reception. Messages will be reported to you directly.
  • OBERTAUERN
    A complete overview of all news can be found at www.obertauern.com
  • PHARMACY
    Medications can be obtained from the practice of Dr. Aufmesser on the pass heights (phone: +43 6456 7298).
  • POST OFFICE
    You can find a postal partner directly in the tourist office of Obertauern, but if you have already postponed your postcards or letters, we will gladly send them to the post office.
  • PARKING SPOT
    Directly in front of the doorstep, free parking is available
  • PHOTOCOPIES
    If you have urgent business matters to take care of, we will be glad to assist. Please come to the reception desk if you need to copy anything.
  • ROOM KEYCARD
    Please return your room card at the reception before your departure! In case of loss, we will charge Euro 10, - per card and ask for immediate notification. The safety of our guests is important!
  • SERVICE STATION
    Service station of various car manufactures are available in Mauterndorf and Radstadt, the best is to ask at the reception.
  • SUITCASE STORAGE UPON ARRIVAL AND DEPARTURE
    We would be happy to keep your suitcases safe in our luggage storage room.
  • SKI RENTALS
    More information and vouchers can be obtained directly at the reception
  • SKI AND BOOT ROOM
    Entrance with your room keycard. Please make sure that you don´t mix up your boots with other guests during your holiday and also at your departure.
  • TAXES  tax charge Euro 1.- per day -starts from 16 years - not included in the room price
  • TRAVEL INSURANCE
    We recommend you to take out a travel cancellation insurance.
  • TRANSFER
    If you are traveling by bus, train or plane, we recommend you to book a relaxing transfer.
  • TOWELS
    We also do our bit to protect and preserve the environment as much as we can, avoiding doing unnecessary laundry when possible. Decide for yourself; towels left in the bath or shower mean "Please change", while towels on the rail mean: you want to use them again. Sauna towels can be found in our wellness area.
  • TELEPHONE
    Your phone calls are billed via the hotel bill. Our telephone number from Austria: 06456 7303
    Our telephone number from abroad: 0043 6456 7303
    Our fax number from Austria: 06456 7303 4
    Our fax number from abroad: 0043 6456 7303 4
  • VALUABLES
    Money and jewelry can be stored free of charge in the safe located at the reception. If you decide to keep valuables in your room safe, liability is limited.
  • WELLNESS AREA
    Our wellness area is located on the 1st floor and is open for you to enjoy free of charge from 3 to 8 p.m. Towels are provided. This area is a designated quiet & relaxation zone!
  • WEATHER
    You find the latest forecast at the reception.
  • IN THE END
    We would be happy if you take the time to summarize your impressions and give us a Feedback.
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